Frequently Asked Questions about How to Buy a Car
We receive new stock daily!
You can search by make, model, price, year, and other criteria. Our website features a Saved Search tool that allows you to set alerts for specific cars. When a car matching your criteria is listed, we'll email you.
You can also add listings to your watchlist to receive alerts for upcoming auctions. To use the Saved Search or Watchlist features, please register on our website. Register now.
Yes, you can test drive any of our cars before purchasing.
We encourage you to test drive and carry out a thorough inspection before buying a car. To test drive a vehicle, please bring your driver’s licence; a Restricted or Full licence (or overseas equivalent) is required. For auction cars, test drives are available before the auction. At some dealerships, there is a designated test driving area, while at others, a staff member will accompany you on a road test. To book a test drive online, click here.
We recommend obtaining an independent mechanical check before purchasing any used car. This will help identify if the car requires maintenance, has any issues, or has been involved in an accident. We can assist in arranging an independent check—please call or email your nearest Turners dealership for more information.
Buying a car is a big investment. It is important to check the following:
Is there a debt owing on the car? If you buy a car with money owing on it, you can be made to repay the original debt.
Is the seller the legal owner? Make sure the car you are buying is not stolen.
When you buy a car from Turners, we guarantee that the car is not stolen and you will not have to pay if there is an unpaid finance debt on a car bought from us. This is called clear title.
When you buy a car at Turners, you may be protected under the Consumer Guarantees Act (CGA). This means that you can be sure you’re not being misled about the nature of the vehicle you buy and that it is of acceptable quality taking into account its age and the price you pay for it. And if something goes wrong with the car you’ve bought, Turners will work with you to resolve the issue within a reasonable time.
Learn about how the CGA applies to cars bought at Turners here.
Imported Cars
Cars that were first owned and used outside of New Zealand are referred to as ‘imports’. Most imports in New Zealand come from Japan.
If you purchase a new import, you will need to pay for its registration in New Zealand. Additionally, when buying an imported car, you may not receive a complete service history or details of previous owners. You may also find that any instructions and manuals for the car are not in English.
NZ New Cars
"NZ New" refers to a vehicle that was imported brand new by a car manufacturer, such as Ford or Holden, and was first registered in New Zealand. These cars have only been driven within New Zealand. With NZ New vehicles, you can easily access information about their history and previous owners.
Whether you’re buying or selling, it pays to research what the car is worth. Here are a few tips:
Research on Turners website: There are hundreds of cars on our website, with estimated auction prices and Buy Now prices for you to review.
Attend an auction: Anyone can attend our public auctions (or watch online via Turners Live) to see what cars sell for. View upcoming auctions.
An independent mechanical check will tell you whether there are any problems with the car that might make it unsafe to drive. For help arranging an independent mechanical inspection, contact your nearest dealership.
You can also research general safety information for hundreds of cars at www.rightcar.co.nz
Most cars sold at Turners feature a Fuel Efficiency rating of between 1 and 6 stars, based on data from the Government’s Fuel Saver programme. This rating is displayed on a sticker on the car’s front windscreen and is also included in the online listing.
You can find out more about these ratings by visiting www.fuelsaver.govt.nz
When you purchase a car from Turners, we guarantee several things, including
- No money owing
- Sold by the legal owner
For more information about what we guarantee, read our Buyer Terms and Conditions.
Cars sold by auction do not come with a mechanical warranty, however you can buy Mechanical Breakdown Insurance from us.
You can also learn about the Consumer Guarantees Act and how it applies to cars bought at Turners here.
You can view the history of most cars sold at Turners for free via the CARJAM link in the vehicle listing. This check provides details such as colour, registration information, VIN, engine numbers, and mileage. Many of these details are also included in the Customer Information Notice (CIN) displayed on each car and in the online listing.
For a fee, you can obtain more detailed information about the car from CARJAM. For further details, visit www.carjam.co.nz
We always recommend getting an independent mechanical check before you buy a car. These are available through all of our dealerships, most of which have this service onsite.
You may be covered by the Consumer Guarantees Act, learn more about this here.
Mechanical problems are not covered by Turners, but you can buy Mechanical Breakdown Insurance from us that protects you if you have a breakdown.
Turners has a huge range of BuyNow cars on offer. These have a fixed price and you can buy them on the spot without having to wait for an auction. Learn more about BuyNow.
The simplest way to discover which cars are being auctioned today is to view our online auction catalogues. You can access them here.
Bidding is as easy as raising your hand, or bidders card in the air, but you do need to be registered to bid in a car auction.
Our auctioneer and bid spotters will be looking out for your bid.
For more information, download our Auction Catalogue.
You can bid in any of our car auctions online using Turners Live. Bidding is as simple as clicking your mouse. Turners Live enables you to bid without having to attend the auction. To bid on Turners Live you will need to register on this website.
Go to 'FAQs for Turners Live' for more information.
Turners accepts most forms of payment, however, Turners cannot release your vehicle until the funds have cleared. You can make payment immediately using cash, EFTPOS, Visa, Mastercard and Alipay. Turners do not accept cheques, American Express, Discover, Diners Club, Union Pay, UCB or Qcard. Direct credit or bank transfer are accepted, however, in most cases funds do not clear immediately.
If you require Finance, there are on-site consultants available at every branch that will be able to help you. Or you can sign-up online for pre-approved finance. We can usually approve finance within 2 hours.
Please note:
- As of 11th of May 2023, we are no longer able to accept cash payments of $10,000 or more under the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) legislation. For more information please click here.
- Each bank sets different limits as to how much money can be transferred via EFTPOS in a 24 hour period. Turners has no control over these limits.
- With direct credit or bank transfer funds usually take at least a day to clear. The vehicle cannot be released until the funds have cleared.
- A 2% fee is charged on all Paywave, Alipay and credit card transactions. You will only be able to purchase to the limit on your credit card.
- We are unable to accept cheques.
Buying at Auction:
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher) after the auction. This deposit is non-refundable. You must pay the balance by 12 pm the day after the auction. You can make payment by cash, EFTPOS, Visa, Mastercard or direct credit/bank transfer. Please note the limitations above of each form of payment –Turners cannot release your vehicle until the funds have cleared and are in our bank account.
Buying with Buy Now:
In-Dealership
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher). The balance must be paid within 24 hours. This deposit is non-refundable. Please note the limitations above of each form of payment –Turners cannot release your vehicle until the funds have cleared and are in our bank account.
Online
You will need to pay a deposit of $500 or 10% of the auction price (whichever amount is higher). The balance must be paid within 24 hours. The balance must be paid at the dealership. Please be aware that Turners cannot release the vehicle to you until the funds are cleared, and that this is usually at least 1 day for most banks.
Applying for finance has never been easier. Turners has experienced Business Managers who can work with you to get the best deal to suit your circumstances and affordability.
Find out more about finance.
When you purchase a car at one of our auctions, we charge a Buyer’s Fee. This fee covers our guarantee that the car is not stolen, that there are no money owing, and that the change of ownership is processed.
View our Buyer’s Fees.
Turners can help you arrange to have the car you’ve bought transported to another city. For more information, call your nearest Turners dealership.
There are a number of Terms and Conditions that apply to sale by auction and Buy Now.
View our Buyer Terms and Conditions.
There are a number of Terms and Conditions that apply to Turners Live.
View our Turners Live Terms and Conditions.